Privacy policy
PRIVACY POLICY
VitaLex Wellness
Last Updated: 20 February 2026
1. OVERVIEW
VitaLex Wellness (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and applicable international data protection laws.
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you:
• Visit our website
• Enquire about our products
• Book a consultation
• Purchase our products
• Interact with us in any way
By using our website or services, you agree to the terms of this Privacy Policy.
2. INFORMATION WE COLLECT
We may collect the following types of personal information:
Contact Information
• Full name
• Email address
• Phone number
• Billing and shipping address
Account & Enquiry Information
• Consultation booking details
• Business information (if applicable)
• Order history
• Product interests
Payment Information
• Payment method details (processed securely via third-party providers)
We do not store full credit card details.
Technical Information
• IP address
• Browser type
• Device information
• Pages visited
• Time spent on site
• Referral sources
Communications
• Emails
• Phone conversations
• Messages via social media
• Feedback or reviews
3. HOW WE COLLECT YOUR INFORMATION
We collect personal information when you:
• Submit an enquiry
• Book a consultation
• Purchase a product
• Subscribe to marketing communications
• Contact us by email, phone, or social media
• Interact with our website through cookies and tracking technologies
Some information is collected automatically through analytics and advertising platforms.
4. HOW WE USE YOUR INFORMATION
We use your information to:
• Process orders and coordinate manufacturing
• Arrange shipping and delivery
• Provide customer support
• Conduct consultations
• Send marketing communications (you may opt out at any time)
• Improve our products and website
• Prevent fraud and protect our business
• Comply with legal obligations
We only use your personal information for purposes that are reasonably necessary for our business operations.
5. DISCLOSURE OF YOUR INFORMATION
We may disclose your information to:
• Payment processors
• Freight and logistics providers
• IT service providers
• Marketing platforms
• Professional advisers (legal, accounting, etc.)
• Regulatory or law enforcement authorities where required
We do not sell your personal information to third parties.
6. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to:
• Improve site functionality
• Analyse website performance
• Track marketing effectiveness
• Deliver relevant advertising
You can control or disable cookies through your browser settings. Disabling cookies may affect site functionality.
7. INTERNATIONAL DATA TRANSFERS
Some service providers we use may store or process data outside Australia.
Where personal information is transferred internationally, we take reasonable steps to ensure it is handled securely and in accordance with applicable privacy laws.
8. YOUR RIGHTS
Depending on your location, you may have the right to:
• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to certain processing activities
• Withdraw consent for marketing communications
To exercise your rights, please contact us using the details below.
9. SECURITY OF YOUR INFORMATION
We implement reasonable technical and organisational safeguards to protect your personal information from:
• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
However, no online transmission or storage system can be guaranteed 100% secure.
10. RETENTION OF INFORMATION
We retain personal information only for as long as necessary to:
• Fulfil contractual obligations
• Comply with legal requirements
• Resolve disputes
• Maintain business records
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates take effect immediately upon posting to our website.
We encourage you to review this policy periodically.
12. CONTACT US
If you have any questions regarding this Privacy Policy or your personal information, please contact:
VitaLex Wellness
ABN: 38 695 264 727
📧 Email: support@vitalexwellness.com